Privacy policy

The Chemistry Program, care's about privacy and is committed to being transparent about our privacy practices, including how we use your personal information. We provide settings that allow you to choose how certain information is used by The Chemistry Program. This policy explains our privacy practices for www.thechemistryprogram.com  (which we’ll refer to as the "Site"). We'll refer to the Site, 1-1 tuition, masterclasses, home-schooling and our other services as the "Services". This policy does not apply to the practices of third parties who may also collect or receive data in connection with your use of the Services.

 

Privacy Policy 

We process your personal information to run our business and provide our users with the Services. By using out site you  confirm that you have read and consent to the conditions set out in this policy, including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services. We are not responsible for the content or the privacy policies or practices of our website host Wix.com or third-party websites and apps.

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We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

 

By using the Services, you acknowledge that The Chemistry Program will use your information in the United Kingdom and any other country where The Chemistry Program operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to those countries to which we are permitted by law to transfer personal information as more fully described in the "Transfers" Section of this policy.

 

GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

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Consent
By using our Site users agree that they consent to: 

1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful. 

You can withdraw your consent by: Unsubscribing at any time. 

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What information do we collect? 

In the course of providing our Services, we collect or receive your personal information in a few different ways.  We obtain the categories of personal information listed below from the following sources: directly from you, for example, from forms you complete or during transactions including personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product/Service reviews and recommendations; indirectly from you based on your activity and interaction with our Services, or from the device or browser you use to access the Services including Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history; and from our third-party advertising, marketing partners .  Often, you choose what information to provide, but sometimes we require certain information to provide you the Services. The Chemistry Program uses the personal information it receives and collects in accordance with the purposes described in this policy.

How we collect information?

Transactions, Forms  & email sign up: In order to use certain products or services on The Chemistry Program, you may be required to complete a form; information that you submit through the application process will not be displayed publicly and will only be used internally by The Chemistry Program and its service providers, unless otherwise specified. You need to provide this information to enable us to provide you with the Services. Additional information, such as a billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, may be necessary in order for us to provide a particular service. For both purchases, The Chemistry Program requires this information from you in order to provide you with the Services (including, to mitigate fraud and abuse, to comply with regulatory obligations, or to complete a transaction). We may store payment information and other information provided to us during checkout, for billing and payment purposes, and to process your transaction.

Automated Information: The Chemistry Program automatically receives and records information from your browser or your mobile device when you visit the Site, or use certain features of the Services, such as your IP address, cookies, and data about which pages you visit and how you interact with those pages in order to allow us to operate and provide the Services. This information is collected automatically.

Data from Advertising and Marketing Partners: As described below, The Chemistry Program receives information from our advertising and marketing partners about you. This information can include attribution information via cookies to determine where a visit to The Chemistry Program comes from, responses to marketing emails and advertisements, responses to offers, and audience information from partners who you have given consent to share that information with us.

Analytics Information: We use third-party data analytics software including Wix.com and Google analytics to ensure Site functionality and to improve the Services. The Chemistry Program is not responsible for information processed by third-parties. Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall, for further information about how Wix.com processes your data please visit https://www.wix.com/about/privacy. To see how google processes this information, visit https://policies.google.com/technologies/partner-sites.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

Information from Third Parties: We may also collect public information in order to connect with you, such as when we communicate with you over social media. We may use that information as part of providing the Services to you. 

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How We Use your information?

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy. 

The data we collect when the user performs certain functions may be used for the following purposes: 
1. To provide and operate the Services of The Chemistry Program. 
2. To provide our Users with ongoing customer assistance and technical support.
3. To contact our users and visitors with general or personalised Service notices, promotional messages and email marketing. 
5. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which the business employees may use to provide and improve our respective services.

6. To comply with any applicable laws or regulations. 

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How is your information shared and protected?  

Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosure

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Further information on Wix.com privacy policy can be found here https://www.wix.com/about/privacy.

We will not disclose your name, email address or other personal information to other third-parties without your consent, except as specified; if the law requires it; if it is required for any legal proceeding; to prove or protect our legal rights; and to buyers or potential buyers of this company in the event that we seek to sell the company. If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical. 

 

How Long We Store Personal Data?

User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period. 

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How to Access, Modify, Delete, or Challenge the Data Collected?
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:
Heather Andrews
info@thechemistryprogram.com

 

How to Opt-Out of Data Collection, Use or Disclosure?
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below: 

1. You can unsubscribe at any time. You can opt-out by clicking unsubscribe at the bottom of any marketing email or by updating your email preferences.

2. Contact The Chemistry Program directly via email: infor@thechemistryprogram.com or phone: +447748637414

 

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. 

We use functional cookies on our site; functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits. Third party partners including Wix.com, Google analytics and others; may use cookies on our site. The Chemistry Program is not responsible for the content or the privacy policies or practices of any third-party partners. For more information about cookies and how to disable them, please visit https://allaboutcookies.org/.

 

Your rights as a user

Under the GDPR, you have the following rights: 

1. The right to be informed about the collection and the use of their personal data 

2. The right to access personal data and supplementary information

3. The right to rectification; to have inaccurate personal data rectified, or completed if it is incomplete

4. The right to erasure (to be forgotten) in certain circumstances

5. The right to restrict processing in certain circumstances. 

6. The right to data portability; which allows the data subject to obtain and reuse their personal data for their own purposes across different services

7. The right to object to processing in certain circumstances

 

​Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

 

Complaints
If you have any questions, concerns or complaints, you can contact our privacy officer, Heather Andrews,, so that we can, where possible resolve the issue:  

Email: info@thechemistryprogram.com 

Phone: +447748637414

If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office in the UK, Data Protection Commission in Ireland.

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